Return Policy

Cootexa Return & Exchange Policy

Our Guarantee: 34 Years of Trust, Delivered to Your Door

At Cootexa, our legacy is built on three decades of supplying factory-grade, premium textiles to retailers who demand the best. Now that we are bringing our collections directly into your home, our commitment to quality remains uncompromised. We want you to love every thread of your purchase. However, if something isn’t absolutely perfect, we are here to make it right.

### 1. The Cootexa 7-Day Window

We offer a hassle-free 7-day Return and Exchange policy from the date your order is delivered. Whether you ordered a bedsheet, a comforter set, or a prayer mat, you have a full week to inspect the quality and ensure it meets your expectations.

### 2. Conditions for a Valid Return or Exchange

To be eligible for a return or exchange, please ensure that:

  • The product is unused, unwashed, and in its original condition.

  • The item is packed in its original Cootexa packaging with all tags and labels intact.

  • You provide proof of purchase (your order number, digital invoice, or the phone number used to place the order).

Please Note: Due to hygiene standards, certain categories such as open Towels or heavily handled Bridal Sets cannot be returned or exchanged unless there is an inherent manufacturing defect.

### 3. What If My Item is Damaged or Defective?

Behind every product is a legacy of strict quality control. However, if a defective, stained, or incorrect item slips past our warehouse team, we will take full responsibility.

  • Contact us immediately via WhatsApp or Email with a clear photo or short video of the defect.

  • We will arrange a replacement to be sent out to you completely free of shipping charges, or issue a full refund.

### 4. How to Initiate a Return or Exchange

We’ve kept our process straightforward and transparent—no complicated hurdles.

  1. Get in Touch: Reach out to our customer support team within 7 days of delivery via WhatsApp or Email (details below).

  2. Share Your Details: Provide your Order ID and state whether you would like an exchange (for a different size, color, or product) or a refund.

  3. Ship it Back:

    • For exchanges/change of mind: You will need to ship the item back to our designated facility. (Customer bears the return shipping cost).

    • For defective items: Our team will guide you on our free reverse-pickup or reimbursement options.

### 5. Refund Process

Once your returned item arrives at our facility and passes a quick quality check, we will process your refund.

  • Cash on Delivery (COD) Orders: Refunds will be transferred directly to your provided Bank Account, EasyPaisa, or JazzCash wallet within 3 to 5 business days.

  • Online Prepaid Orders: Refunds will be credited back to your original payment method (Credit/Debit Card).

### Connect With Us

Our team is grounded in honest, helpful service. If you have any questions regarding your order, feel free to reach out to our dedicated support channels:

  • WhatsApp: 0334-5051640 (Recommended for quick updates)

  • Call Us: 0329-4311007 | 051-2355166

  • Email: cootexa.info@gmail.com

Our Hubs:

  • Tata Factory Main Road, Faisalabad.

  • Kashmir Plaza, G10 Markaz, Islamabad.